Recently, we’ve seen some customers complaining on social media about being scammed on their first sea freight shipment of furniture. Specifically, the logistics company inflated the volume of their goods, resulting in them paying double the actual shipping cost. When they reported the issue to the logistics company, no satisfactory solution was provided.As an international logistics service provider, we have the following suggestions when facing similar shipping or logistics services:
- Compare and Choose Wisely: Instead of solely relying on price or initial pleasant communication, customers should compare different service providers based on their service quality, reputation, past cases, and customer reviews. Make an informed decision after thorough research.
- Understand Contract Terms Thoroughly: Before signing any contract, customers should thoroughly understand the terms and conditions, especially those related to freight calculation, cargo insurance, loss compensation, and dispute resolution. Clarify any ambiguous or unfavorable clauses immediately.
- Demand Transparency and Accuracy: Customers should request transparency and accuracy in cargo packing, measurement, and freight calculation. If possible, conduct a third-party verification to ensure the accuracy of the data.
- Keep Evidence and Communicate Promptly: Throughout the logistics process, customers should keep records of relevant evidence such as chat logs, measurement photos, and cargo photos. If any issues arise, communicate promptly with the logistics provider and keep a record of the communication. If the issue cannot be resolved, promptly report to relevant authorities and seek legal assistance.
- Track Your Shipment: Utilize modern technology like logistics tracking systems or apps to stay informed about the shipment’s status and estimated arrival time. This helps in identifying potential issues early on.
- Choose Reputable Payment Methods: When paying freight or other fees, opt for reputable payment methods and avoid making large lump-sum payments. Consider staged payments or using third-party escrow services to mitigate risks.
- Build Long-Term Relationships: If satisfied with a logistics provider’s service, consider establishing a long-term relationship. This fosters trust, collaboration, and potentially more favorable pricing and services.
- Stay Informed: Keep abreast of the latest industry news and regulatory changes to understand trends and potential risks. This helps customers make better choices and protect their interests.
In summary, customers should approach logistics services with caution and rationality, be well-informed, and maintain evidence. They should also actively safeguard their rights and seek legal avenues to resolve disputes.